FAQ

Orders are processed within 1–2 business days. Delivery across Canada typically takes 7–15 business days. You'll receive a tracking number by email as soon as your order ships, so you can follow it every step of the way.

Your Cozy Lantern is completely cordless. It runs on a built-in rechargeable battery that charges with the included USB cable — no wires, no outlet, no clutter. Just light wherever you want it.

Setup takes seconds. Stick the included adhesive hook to your wall and hang your lantern right on it — no drilling, no tools, no marks left behind. Move it, remove it, repeat. Your walls stay perfect.

Pull the string to turn it on, then tap the lamp to cycle through three brightness levels — soft and dim for winding down, bright and warm for reading or getting ready. Find your perfect glow with a single touch.

Absolutely. It runs on safe, low voltage and the soft-touch silicone surface has no glass to break. Set it to its lowest, gentle setting and it's the perfect nightlight for kids, nurseries, and bedside tables.

Your lantern is built with a soft-touch silicone exterior — no fragile glass, no sharp edges. Drop it, squeeze it, let the kids play with it. It's made to handle real life.

Yes! We offer free shipping across Canada on every order.

We stand behind your glow with a 30-day guarantee. If your lantern arrives damaged or doesn't work as it should, just reach out within 30 days and we'll make it right.

We've got you. If anything arrives damaged or isn't working properly, send us a photo at CozyLanterns@outlook.com and we'll send a replacement right away.

Definitely. Set it to its lowest setting for a gentle, warm glow that's just right for falling asleep — without the harsh white light that keeps you up.

No need to ever change a bulb. Your lantern uses built-in, long-life LEDs designed to glow beautifully for tens of thousands of hours — just charge it and enjoy.